Privacy Policy

Effective Date: June 17, 2026

The Natural Crown, LLC ("we," "our," or "us") operates the website [Insert Website URL] (the "Site") and provides e-commerce retail products, salon/head spa services, and blogging content. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site, make purchases, book appointments, or subscribe to our newsletter. It applies to individuals residing in the United States and Canada.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"). We collect this data through three primary categories:

A. Information You Provide Directly to Us

Contact & Account Data: Your name, shipping address, billing address, email address, phone number, and account password when you create an account or buy products.
Booking & Service Intake Data: Information about your hair, scalp, health status, allergies, or postpartum milestones provided when scheduling a Head Spa session.
Marketing Data: Your email address when you sign up for our blog newsletter or promotional updates.

B. Information Collected Automatically

Device & Usage Data: Your IP address, browser type, operating system, pages viewed, time spent on the Site, links clicked, and geolocation data.
Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to monitor retail patterns, save your e-commerce shopping cart items, and deliver tailored advertising.

C. Payment Information

Payment Transactions: All payments are processed securely through our third-party payment processors (e.g., Shopify Payments, Stripe, PayPal). We do not store or retain raw credit card numbers or banking details on our servers.

2. HOW WE USE YOUR INFORMATION

We use your Personal Information to support our business operations, including:

E-Commerce Fulfillment: Processing payments, managing cross-border logistics between the US and Canada, and delivering tracking statuses.
Service Coordination: Managing service schedules, validating your 72-hour deposit rules, and issuing text/email appointment reminders.
Content & Marketing Delivery: Distributing blog articles, product announcements, and hair care newsletters (only where explicit consent is provided).
Security & Enforcement: Preventing fraudulent retail transactions and enforcing our Terms of Service (such as cancellation and late fee recovery).

3. SHARING AND DISCLOSING YOUR INFORMATION

We do not sell your personal information for cash. To run our digital storefront and services, we share your data with trusted partners under strict confidentiality rules:

Service Providers: Digital platforms hosting our website infrastructure, email marketing tools, and scheduling software.
Shipping & Fulfillment Partners: Couriers (e.g., USPS, Canada Post, UPS) that require physical delivery details to pass border customs.
Analytics Partners: Services like Google Analytics that evaluate website traffic and blog engagement metrics.
Legal Enforcement: Authorities or courts if required by applicable US or Canadian federal, state, or provincial laws.

4. CANADIAN PRIVACY RIGHTS (PIPEDA COMPLIANCE)

If you reside in Canada, your personal information may be transferred and stored across international borders (into the United States) for processing. By using our Site, you acknowledge this cross-border transfer. Under PIPEDA, Canadian residents possess the following rights:

Right to Access: You can request a clear written summary of the personal information we hold about you.
Right to Rectification: You can request updates or corrections to incomplete or inaccurate personal files.
Consent Withdrawal: You can withdraw your data consent at any time (e.g., unsubscribing from our blog updates). This will not impact processing that was lawfully executed before your request.

5. UNITED STATES REGIONAL PRIVACY RIGHTS (CCPA & STATE LAWS)

Residents of specific US states, including California, have statutory rights regarding their data. The Natural Crown, LLC provides the following protections:

Right to Know & Access: The right to discover what categories of data we collect, use, or share.
Right to Deletion: The right to request that we delete personal information collected from you, subject to business record exceptions (such as fulfilling an active purchase order or verifying past tax data).
Right to Opt-Out of Targeted Ads: The right to block the sharing of your data for cross-context behavioral tracking.
Non-Discrimination: We will never penalize, adjust prices, or deny services to any guest who exercises their legal privacy choices.

6. COOKIES AND YOUR PRIVACY CHOICES

You can control how your data is tracked:

Browser Mechanisms: You can adjust your browser settings to reject cookies or alert you when cookies are sent.
Opt-Out Links: You can manage automated cookie tracking by clicking the "Your Privacy Choices" link located in our website footer.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changing privacy statutes or operational adjustments. Any changes will become effective immediately upon publishing the revised policy on our Site, marked by an updated "Effective Date" at the top of the text.

8. CONTACT US

If you have questions about this policy, wish to access your personal data files, or want to file a privacy request, please contact us at:

The Natural Crown, LLC

support@thenaturalcrown.com

PO Box 75053 Colorado Springs, CO 80970

(719)284-5648

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